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Computer Service and Support
Build hands-on competence in assembling, configuring, troubleshooting, securing and supporting computer systems and networked devices.
Programmes at a Glance‹
Diagnose the problem. Restore the technology. Keep people connected.
Build hands-on competence in assembling, configuring, troubleshooting, securing and supporting computer systems and networked devices. From the start, your learning stays close to the workplace as you practise computer assembly, configuration and support, network and internet troubleshooting and systems security and safe ict practice through hands-on activities and real-world challenges. You’ll leave ready to contribute with confidence, pursue opportunities such as computer service technician or it support assistant, or turn your skills into an enterprise of your own.
What you’ll explore
Entry requirements
Your path to ECC may begin in different ways. This programme accommodates multiple admission routes, and our Admissions team can help you understand how your qualifications fit.
Open to eligible Sixth Form Pathway applicants.
Applicants may enter with one (1) CXC subject or one (1) City & Guilds subject.
Applicants may alternatively enter with a Level 1 certificate from HEART/NCTVET.
Programme structure
The applicable NCTVET Skill Offering is presented below as the programme structure, retaining its published code, title, unit level, type and hours.
The 27 competence standards below are the Core units listed for this NCTVET qualification.
ATAOHS0032BComply with the Occupational Health and Safety Policies and Procedures2Core20ITINET0042AInstall and Configure Virtualize Computing Environment2Core30ITINET1502CIdentify and Resolve Network Problems2Core30ITINET1322BMaintain Inventories for Equipment, Software and Documentation2Core20ITICSS3472AProtect and Secure Information Asset in an ICT Environment2Core15ITICSS3432AInstall Desktop Operating Systems and Applications on Networked Computers2Core20ITICSS3402AComply with Environmentally Sustainable Practices in the Workplace2Core15BSBSBM0012CCraft Personal Entrepreneurial Strategy2Core50ITICSS3492AProtect Information Asset from Malicious Software2Core15CRICOM0022ACommunicate and Interact Effectively in the Workplace2Core15ITINET1412CConnect Internal Hardware Components2Core30ITINET1842CConnect Devices to the Internet2Core20ITINET1372DInstall, Configure and Support Desktop Software Applications2Core20ITICSS3442ATroubleshoot and Resolve Internet Connection Problems2Core20ITICSS3452ATroubleshoot and Rectify Network Connection Problems2Core20CRICOM0012AApply Language and Communication Skills2Core40CRIMAT0012APerform Mathematical Computations2Core40ITICSS3462AUpdate Knowledge of Cloud Computing Solutions and Services2Core15ITICSS3412AComply with Copyright, Professional Ethics and Privacy in an ICT Environment2Core15THTCOR0082BProvide Quality Customer Service2Core20ITINET1362CConnect Hardware Peripherals2Core20ITINET1802CProvide Remote Helpdesk Support2Core20ITINET3032BInstall and Terminate Cables and Connectors2Core20ITICSS3482AMaintain Systems Security2Core15ITICSS3502AInstall, Configure and Support Desktop Operating System2Core40ITICSS3422AInstall, Configure and Support Multimedia Peripherals2Core15ITICSS3302BAssemble, Configure and Test a Desktop Computer2Core40The structure shown is a guide. Course or unit sequencing and availability may be adjusted to reflect enrolment levels, faculty availability and programme scheduling requirements. Offerings may therefore move to a different semester or position in the sequence.
You may be a strong fit if you…
are curious about technology & computing and ready to build practical skills.
want a structured pathway that connects learning with real career possibilities.
value teamwork, problem-solving and continuous professional growth.
Main Campus
This programme is based at the campus shown. Selected classes may also use online, field, laboratory or work-placement environments.