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Business Process Outsourcing
Build the communication, digital and service competencies demanded by the global services sector.
Build the skills that connect Jamaica to the world.
Build the communication, digital and service competencies demanded by the global services sector. From the start, your learning stays close to the workplace as you practise customer engagement, digital productivity and service operations through hands-on activities and real-world challenges. You’ll leave ready to contribute with confidence, pursue opportunities such as customer-experience agent or bpo team leader, or turn your skills into an enterprise of your own.
What you’ll explore
Entry requirements
Your path to ECC may begin in different ways. The requirements below show the routes available for this programme, and our Admissions team can help you understand how your qualifications fit.
Applicants must meet at least one published route: NVQ-J or CVQ Level 2 certification, CCCJ academic entry requirements, Prior Learning Assessment and Recognition, or mature entry.
Mature applicants with relevant sector experience must pass college-readiness tests in English and Mathematics and submit a professional portfolio; bridging courses may be required.
Entry into Year 2 may be considered where the applicant demonstrates all required Year 1 or Occupational Diploma outcomes.
Programme structure
Explore each study option semester by semester, from your first foundation courses to the experiences that prepare you for work and further study. Summer semesters are included where they help you complete the two-year stage.
Full-time2 years4 published study periods＋
Year 1 • Semester I＋
BPCE1100Managing Customer Engagement3APCS1101Applied Communication Skills I3BPOH1101Applying Knowledge of Occupational Safety and Health3BPLE1102Demonstrating Legal and Ethical Practices3BPIU1103Demonstrating Internet Usage1BPFM1104Applied Foundation Mathematics 13Year 1 • Semester II＋
APEL1101Applied Foreign Language I3BPMP1205Applying Management Principles (Staff work processes and OB Team-work)3BPCT1206Conducting a Telemarketing Campaign3BPCA1207Managing Customer Account Process3BPCT1208Applying Critical Thinking Techniques3ELECTIVEElective3Year 2 • Semester III＋
APCS1201Applied Communication Skills II3BPMS2100Managing Sales Solutions to Customers3BPIS2111Using Multiple Applications and Information Systems1BPTD2111Training and Developing Staff (Motivation: Awards, Rewards)3BPRM2102Identifying and Applying Risk Management Process3COMM2301Oral Communication3Year 2 • Semester IV＋
BPCS2200Managing the Customer Service Process Flow (Inbound/Outbound calls)3BPIT2201Providing ICT Support1BPMT2202Demonstrating Marketing Strategies and Tactics3BPMC1100Major Capstone Project3BPPI2202Acquiring Professional and Industry Certification3BPIE1100Internship/Externship (Work Experience)3Main Campus
This programme is based at the campus shown. Selected classes may also use online, field, laboratory or work-placement environments.
You may be a strong fit if you…
are curious about business & management and ready to build practical skills.
want a structured pathway that connects learning with real career possibilities.
value teamwork, problem-solving and continuous professional growth.