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Customer Care & Service
Master the people, communication and service-recovery skills behind memorable customer experiences.
Create the kind of service people remember.
Master the people, communication and service-recovery skills behind memorable customer experiences. From the start, your learning stays close to the workplace as you practise service excellence, communication and customer recovery through hands-on activities and real-world challenges. You’ll leave ready to contribute with confidence, pursue opportunities such as customer-service officer or guest-service agent, or turn your skills into an enterprise of your own.
What you’ll explore
Entry requirements
Your path to ECC may begin in different ways. The requirements below show the routes available for this programme, and our Admissions team can help you understand how your qualifications fit.
Applicants must meet at least one published route: NVQ-J or CVQ Level 2 certification, CCCJ academic entry requirements, Prior Learning Assessment and Recognition, or mature entry.
Mature applicants with relevant sector experience must pass college-readiness tests in English and Mathematics and submit a professional portfolio; bridging courses may be required.
Entry into Year 2 may be considered where the applicant demonstrates all required Year 1 or Occupational Diploma outcomes.
Programme structure
Explore each study option semester by semester, from your first foundation courses to the experiences that prepare you for work and further study. Summer semesters are included where they help you complete the two-year stage.
Full-time2 years4 published study periods＋
Year 1 • Semester I＋
CSIC1101Developing Knowledge of the Customer Service Industry and Careers3CSNM1102Addressing Customer Needs within the Marketplace3CSCB1103Analysing Consumer Behaviour3APCS1101Applied Communication Skills I3CSWR1104Promoting Customer Service and Workplace Relationships3OMAT1100Mathematical Operations3Year 1 • Semester II＋
CSSS1201Providing Customer Support Services3CSMS1202Coordinating and Managing Customer Service Strategies3APCS1201Applied Communication Skills II3APIT1201Applied Fundamentals of Information Technology3CSPR1203Managing Work Priority and Relationships3Year 2 • Semester III＋
CSSP2101Providing Service to Customers with Special Needs3CSOQ2103Implementing Operational Plans and Quality Systems3CSBF2100Performance Budgeting and Financial Management3APSC1201Applied Foreign Language I3ELECTIVEElective3CSOS2106Applying Occupational Health and Safety3COMM2301Oral Communication3Year 2 • Semester IV＋
CSTP2221Managing Targets and Staff Performance3CSWL2220Providing Workplace Leadership3CSFC2223Handling Foreign Currency Transactions3CSPC2224Acquiring Professional Industry Certification3CSDS2225Developing Entrepreneurial Strategies3CSIE2226Internship/Externship (Work Experience)6Main Campus
This programme is based at the campus shown. Selected classes may also use online, field, laboratory or work-placement environments.
You may be a strong fit if you…
are curious about business & management and ready to build practical skills.
want a structured pathway that connects learning with real career possibilities.
value teamwork, problem-solving and continuous professional growth.